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Deliver to Hong Kong, Macau, Taiwan and Mainland China Region 

How much is the Shipping Fee?

Free shipping for Hong Kong, Macau, Taiwan and Mainland China Region.

 

 

What is the delivery time after I place my order? 

Before we ship your order, we might need to confirm your payment information with credit card center (If applicable).
After all information is confirmed, we will get everything in your order ready in 1-3 working days ( customized products take up to approx. 14-30 working days),
We will contact you as soon as your order is shipped. Please be noted that delivery time might be affected due to COVID-
19.

 

 

What is the packaging like for online ordered products?

Most of the jewelries will be wrapped in Olina Pearl's signature gift packaging and packed in cardboard box to reinforce the protection of product during the delivery.

 

How to track my order? 

When you have completed with the transaction, you will receive a confirmation email from us about expected delivery. date. You may log into "My Account"
then click into "My Shopping Record" to find out the latest updates of your order.

Self-pick up in store

When your order is ready, you will receive an email notice.

You may contact us the pick up time through email, Facebook Messanger, Whatsapp.
Address:Unit 903, 9/F, Tern Plaza, Tsim Sha Tsui, Kowloon H.K.
Business Hour:Monday to Saturday and Public Holiday - 12PM to 8PM
                       Sunday - Appointment Only

What do I need to bring along when I pick up my order? 

Regardless you are picking up the order yourself or on behalf of your family or friends, you will need to present to us a copy of "product has arrived in store" email (through your smart phones or tablets). You will be requested to sign to confirm that the order has been picked up. 

 

Can I pick up the order on behalf of my friends or family? 

Yes. Remember to present to us a copy of "product has arrived in store" email (through your smart phones or tablets). You will be requested to sign to confirm that the order has been picked up. 

 

What is the packaging like for online ordered products? 

Most of the jewelries will be wrapped in Olina Pearl's signature gift packaging.

 

What is the delivery time after I place my order?

We might need to confirm your payment information with credit card center (If applicable).
After all information is confirmed, we will send you an email in 1-3 working days ( customized products take up to approx. 14-30 working days).

 

How to track my order? 

When you have completed with the transaction, you will receive a confirmation email from us about expected delivery. date. You may log into "My Account" then click into "My Shopping Record" to find out the latest updates of your order.

International Shipping

Delivery Time and Fees

We offer worldwide shipping service for FREE. Delivery time may be affected due to COVID-19. Please contact our customer service to find out the estimated delivery time for your chosen destination. We will ship out your order within 1-3 working days after your order is confirmed. (customized products take up to approx. 14-20 working days)

 

Before we ship your order, you will receive an email of "Delivery Status" email, which includes tracking number for you to track your order status.
Please be noted that products shipped to overseas region might cost you taxes, duties or other fees for certain regions or countries.

 

Freight Restrictions

Certain categories of products may be subject to shipping restrictions due to the design features of the products or international trade agreements. Please note that there is a chance that products delivered to overseas may not meet the standards, specifications and labelling requirements of the region. Please ensure the related products can be legally imported into the country or region. Unfortunately, we are not responsible for the above liabilities.