Self-pick up in store
When your order is ready, you will receive an email notice.
You may contact us the pick up time through email, Facebook Messanger, Whatsapp.
Address：Unit 903, 9/F, Tern Plaza, Tsim Sha Tsui, Kowloon H.K.
Business Hour：Monday to Saturday and Public Holiday - 12PM to 8PM
Sunday - Appointment Only
What do I need to bring along when I pick up my order？
Regardless you are picking up the order yourself or on behalf of your family or friends, you will need to present to us a copy of "product has arrived in store" email (through your smart phones or tablets). You will be requested to sign to confirm that the order has been picked up.
Can I pick up the order on behalf of my friends or family？
Yes. Remember to present to us a copy of "product has arrived in store" email (through your smart phones or tablets). You will be requested to sign to confirm that the order has been picked up.
What is the packaging like for online ordered products？
Most of the jewelries will be wrapped in Olina Pearl's signature gift packaging.
What is the delivery time after I place my order？
We might need to confirm your payment information with credit card center (If applicable).
After all information is confirmed, we will send you an email in 1-3 working days ( customized products take up to approx. 14-30 working days).
How to track my order？
When you have completed with the transaction, you will receive a confirmation email from us about expected delivery. date. You may log into "My Account" then click into "My Shopping Record" to find out the latest updates of your order.