Frequently Asked Questions

HK Pearl Specialist Since 2013 | Tsim Sha Tsui Physical Store | Top-Tier Seawater Pearls

Join Us for 5% Off First Order | HKD$200 Welcome Rewards | Worldwide Free Shipping

HK Pearl Specialist Since 2013 | Tsim Sha Tsui Physical Store | Top-Tier Seawater Pearls

Join Us for 5% Off First Order | HKD$200 Welcome Rewards | Worldwide Free Shipping

HK Pearl Specialist Since 2013 | Tsim Sha Tsui Physical Store | Top-Tier Seawater Pearls

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Frequently Asked Questions

Brand & Exclusive Services

Where is your boutique located? Can I view the physical items before deciding?

Does every piece come with a certificate?

Products & Quality

Is there a color difference? Can I request a real-life video?

Does it come with brand packaging? Is it suitable for gifting?

If I like a specific setting, can I choose a different pearl for it?

Ordering & Payment

What payment methods are accepted in-store and online?

Do I need to become a member before I can make a purchase?

Can I place an order via Phone, WhatsApp, or Social Media?

Shipping & After-Sales

Do you offer global shipping?

What are the terms for refunds and exchanges?

What should I do if a pearl or gemstone becomes loose or is lost? A:

Do you provide services for necklace length adjustment, chain repair, or re-stringing?

Pearl Maintenance Knowledge

How should I maintain premium pearls (such as Akoya Tennyo or Australian White)?

If I notice the luster of my pearls has faded, can it be restored?